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Windows 8.1 Step-by-Step Update User Guide




General

Windows® 8.1 provides update paths from Windows 8, Windows 7 Service Pack 1, Windows Vista® and Windows XP Professional Service Pack 3 or higher.


Important note

Not all Windows 8.1 features may be available on all Windows 8 PCs. Your system may require additional hardware, software, firmware, and/or a BIOS upgrade to install and run Windows 8.1. The required drivers, bios and firmware will be available on Fujitsu support website when Windows 8.1 becomes available.


Update installation

  • Windows 8.1 Edition Update
    • Windows 8.1 updates are available in the Windows Store or on media. Note that when you update to Windows 8.1 from the Windows Store, you cannot change editions. Updating to a different edition of Windows 8.1 is supported from media only.
    • Volume license versions of Windows 8, Windows 8 Enterprise, and Windows 8 Enterprise Eval versions cannot be updated from the Windows Store. You must use media to update these editions.
    • You must update to Windows RT 8.1 from Windows® RT by using the Windows Store. Media is not available for Windows RT 8.1 updates.
    • The following editions are supported:
      • Update to Windows 8.1
        You can update to Windows 8.1 and keep Windows settings, personal files, and applications from the following Windows operating system editions:
        • Windows 8
      • Update to Windows 8.1 Pro
        • Windows 8
        • Windows 8 Pro
        • Windows 8 Pro with Media Center
      • Update to Windows 8.1 Enterprise (Volume License)
        • Windows 8 Pro
        • Windows 8 Pro with Media Center
        • Windows 8 Enterprise
  • Non-Supported Windows 8.1 update options
    • Cross-language installations are not supported if you plan to keep any, apps or Windows settings.
    • Cross architecture updates – 32-bit to 64-bit. You will need to do a clean wipe and install.
    • Updating from XP SP3 or higher is not supported if you plan to keep any apps and Windows settings.
    • Updating from Vista is not supported if you plan to keep any apps and Windows settings.
    • Cross firmware updates – BIOS to UEFI. You will need to do a clean wipe and install.

Clean installation

You need to choose a clean installation of Windows 8.1 in the following cases:

  • No operating system is installed on the computer.
  • The installed operating system does not support an upgrade to Windows 8.1.
  • A clean installation is preferred.

The most basic advantage of a clean installation is that all of your systems can begin with the same configuration. All applications, files, and settings are reset. You can use a single disk image or answer file to make sure that all of the desktops in your organization are standardized. In this way, you can avoid many of the support problems that are caused by irregular configurations.


For Step-by-Step Clean Installation Instructions, click here.

Fujitsu is committed to help you update your PC to Windows 8.1. This user guide will provide you useful information on how to install Windows 8.1 on your Fujitsu PC's. Please clickon the hyperlink below to transit to the respective sections that you may require.


Data and Operating System Backup

It is always recommended to backup your personal files before you start the Windows 8.1 update / clean installation. We would advise you to duplicate a copy of the recovery DVDs (Recovery Boot Disc, Factory Image Disc & Application Disc) using the Fujitsu MyRecovery application. Please ensure that you perform this important step as Fujitsu is not liable for any lost customer data.


Download Windows 8.1 Drivers and Utilities

To ensure a smooth installation procedure, we would recommend you to visit Fujitsu Support Page for the Windows 8.1 drivers, utilities, firmware, application and documentation.

Please save them to an external media, such as a portable hard disk drive (HDD), to prepare for your Windows 8.1 update / clean installation.

Please click on the respective sections below for the different stages in the update / clean installation procedure:

  • Windows 8.1 hardware requirements
  • Models support Windows 8.1
  • Non-supported Windows 8.1 Update Scenario
  • Fujitsu Requirements and Limitations for Specific Features
  • Windows 8.1 Update instructions

Windows 8.1 Minimum Hardware Requirements

  • Processor: 1 Gigahertz (GHz) or faster with PAE, NX and SSE2 support
  • RAM: 1 Gigabyte (GB) (32-bit) or 2GB (64-bit)
  • Hard Drive: 16GB (32-bit) or 20GB (64-bit)
  • Graphics card: Microsoft DirectX 9 graphics device with WDDM (Some features of Windows 8.1 require graphics which support WDM 1.3)

List of systems tested for update to Windows 8.1

Fujitsu has tested the following systems for update to Windows 8.1. Please follow the Step-by-Step installation guide for updating these systems to Windows 8.1.


LIFEBOOK Series
  • LIFEBOOK AH532 Series
  • LIFEBOOK E733 Series
  • LIFEBOOK E743 Series
  • LIFEBOOK E752 Series
  • LIFEBOOK E753 Series
  • LIFEBOOK LH532 Series
  • LIFEBOOK NH532 Series
  • LIFEBOOK P702 Series
  • LIFEBOOK P772 Series
  • LIFEBOOK S752 Series
  • LIFEBOOK S762 Series
  • LIFEBOOK T732 Series
  • LIFEBOOK T902 Series
  • LIFEBOOK UH572 Series
  • LIFEBOOK U772 Series
STYLISTIC Series
  • STYLISTIC Q572 Series
  • STYLISTIC Q702 Series

If not listed above, Windows 8.1 will not be supported on the model due to the lack of required drivers/firmware by key component suppliers. If customers choose to install Windows 8.1 on their own, there is no guarantee that all features will be supported.


Link to update information provided by Microsoft


Important note

Not all Windows 8.1 features may be available on all Windows 8 PCs. Your system may require additional hardware, software, firmware, and/or a BIOS upgrade to install and run Windows 8. The required drivers, BIOS and firmware will be available on the Fujitsu Support website

Non-supported Windows 8.1 Update Scenario

  • Cross-language installations are not supported.
  • Cross architecture updates from 32-bit operating system to 64-bit operating system are not supported. You will need to do a clean installation.

Fujitsu Requirements and Limitations for Specific Features

There are some limitations after updating to Windows 8.1. Here shows some limitations.

Security Related Features
Security features bundled in Fujitsu notebook such as the Absolute Data Protection, Security Panel, BIOS/HDD password and Omnipass require corresponding software or utility to manage. We would advise you to backup all user profiles and remove all your passwords before the update.

Fujitsu Applications / Utilities / Drivers
The following applications and features will no longer be supported after the Windows 8.1 update:

  • Finger Zoom
  • Fujitsu Tablet PC Button/Security Button
  • Intel® WiDi
  • McAfee Internet Security
  • Mouse Pad Gesture
  • Norton Internet Security

Please refer to the Fujitsu Support Page for any updated versions and patches of the utilities and drivers.

To ensure a smooth Windows 8.1 update experience, please complete the following steps before proceeding with the Update:

  1. Login your computer with system adminstrator permissions
    Please sign in your computer using an account with system administrator permissions.
  2. Connect to the internet
    Please connect your computer to the internet before commencing on the update.
    **Wired connection is recommended
  3. Connect your computer to an AC Power
    It is important to connect AC adapter to your system during update.
  4. Ensure your Windows 8 PC has the lastest Windows updates batches
    We recommend users to apply all important Windows updates via the "Windows Update" before proceeding to update.
    To check for updates in Windows Update:
    • (For models with Touch screen) Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search
      (For models without Touch screen) If you are using a mouse, move the cursor pointing to the upper-right corner of the screen. Then move the mouse pointer down, and clicking Search.
    • Entering Windows Update in the search box, tapping or clicking Settings, and then tapping or clicking Install updates.
    • In the left pane, tap or click Check for updates, and then wait while Windows looks for the latest updates for your PC.
    • If updates are found, tap or click Install updates.
  5. Backup hard disk data
    We recommend users to perform a full backup of your files in case update procedure fails. Please backup all your important data and save them in a safe location before the update. The following list is a few suggestions on how to backup your critical data safely:
    • Copy the important data into a network folder
    • Burn the data into a CD or DVD
    • Backup to an external storage (such as a hard drive or USB thumb drive)
      **Fujitsu is not liable for any data loss in the update process.

  6. Burn Windows 8 Recovery Media
    We recommend users to duplicate a copy of the System Recovery DVDs before performing any update action. Please ensure that you have a copy of the Recovery Boot Disc, Factoy Image Disc & Application Disc. User may use the Recovery Media Set in case they want to revert back the system to Windows 8. However, all user data will be lost after the reverse process.

  7. Clear Security Passwords
    We recommend user to clear the security feature passwords before the update as follows:
    • BIOS Setup Passwords (Master / User)
    • BIOS Hard Disk Passwords (Master / User)
    • Security Panel Passwords (Supervisor / User)
      **If necessary, please backup your Omnipass profile is not liable for any data loss in the update process.

  8. Download Windows 8.1 Drivers, Utilities, Firmware, Applications and Documentation
    Please sign in your computer using an account with system administrator permissions.

  9. Login your computer with system adminstrator permissions
    Please visit Fujitsu Support Page for the Windows 8.1 drivers, utilities, firmware, applications and documentation.
    Please save them to an external media, such as a portable hard disk drive (HDD), to prepare for your Windows 8.1 update / clean installation.

  10. Software Utility and Drivers Un-installation Procedure
    Referring to your hardware configuration, please uninstall the following applications, drivers, and utilities before Windows 8.1 update:
    • WIDCOMM Bluetooth software
    • Finger Zoom
    • FJ Camera
    • Fujitsu System Manager
    • Fujtisu Tablet Button driver
    • McAfee Internet Security
    • Norton Internet Security
    • Softex Omnipass
    • Update the Intel video card driver from Fujitsu Support Page

    Please proceed to the "Control Panel" > "Programs and Features" to uninstall the software listed above.


Windows 8.1 Update Instructions

Notes: Actual screen display may be varied from the captured screens)
Once update option is ready and available, you may start the installation procedure from your existing operating system. The detailed process will be described in the below "Update to Windows 8.1 from the Windows Store" section.

For non-supported update scenario, clean installation is recommended. The detailed process will be described in the "Clean installation of Windows 8.1" guide.


Windows 8.1 Update Instructions

Open the Windows Store and select the "Update to Windows 8.1" tile, or if you see a notification to "Update to Windows 8.1" you can select the "Go to the Store" button.

  1. From the Windows 8.1 product page, select Download. The download and installation of Windows 8.1 may take 1-2 hours, but you can continue using your PC while downloading.
  2. If asked to take any actions, follow the onscreen instructions.
  3. When prompted to reboot your PC, select the "Restart now" button or wait for Windows to automatically restart.
  4. After Windows restarts, follow any onscreen instructions then sign-in to Windows 8.1


After updating your PC to Windows 8.1, Fujitsu recommends that you install a few updates. Please proceed to install all the drivers, utilities and applications.

  1. Installation of the latest Windows Updates from Microsoft
  2. Installation of the drivers and utilities downloaded
    ** NOTE: For the updated Fujitsu MyRecovery (also known as Fujitsu Restore and Recovery), the Recovery Disc burning feature will be limited to ONE time only. Please handle your Recovery Disc with care and keep it safe.
  3. You may refer to Fujitsu Support Page for any update patches. Whenever available, please download and apply the update patch.

After completed installing all drivers, utilities and applications installations, you may visit Microsoft Windows 8.1 pages to learn more.