Support
Should your Product prove defective during the Warranty Period, you may take your product to an Fujitsu Authorized Solutions Provider ("ASP"), contact Fujitsu Service and Support at 1-800-8Fujitsu (800-838-5487) or www.fujitsu.com/us, or in Canada at www.fujitsu.com/ca. If your Product is eligible for warranty service, you will be issued a return authorization number and given shipping instructions. Postage, insurance and shipping costs incurred in returning Product to Fujitsu Depot location or ASP for warranty service are customer’s responsibility. Fujitsu and its ASPs are not responsible for any loss or damage to the product until it is received by Fujitsu or its ASP or for any accessories or missing parts. Fujitsu and its ASPs will determine, in their reasonable judgment, if the product is received intact at time of receipt. A Product returned for warranty service must be shipped complete (except for any manuals and software disks bundled with the Product) in its original packing material or equivalent so as not to be damaged while in transit. Fujitsu warranty obligations only arise upon receipt of the defective Product at its designated warranty service center. Fujitsu pays for the return shipment to the customer.
| Fujitsu LIFEBOOK Notebook / STYLISTIC Computer Series1 | Warranty Period2 |
| Computer | 1 or 3 Years3 |
| All Batteries and AC Adapters, regardless of Model/Series4 | 1 Year |
| Accessories: Internal or External CD-ROM Drives, CD-RW Drives, DVD/CD-RW Combo Drives, and Floppy Diskette Drives, Docking Cradles or Stations, Port Replicators, Hard Drives, Battery Chargers, Stylus Pens, Keyboard Docking Stations and Covers and Power Supplies.5 | 1 Year |
| Refurbished Units: All Series/All Models/All Accessories Accessories: External Keyboards and Mice, Display and LAN Adapters |
90 days |
| All other accessories unless specified above.5 | 30 days |
| Solid State Drive (“SSD”): only defects in materials and workmanship.6 | 1 or 3 Years3 |
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE, AND/ OR TERRITORY TO TERRITORY.
1Internal modems on all Fujitsu notebooks and tablet PCs are not qualified for use with telephone systems outside the U.S. and Canada.
2Effective January 8, 2016.
3At the time of purchase you may select a 1 or 3 year International Limited Warranty.
4For batteries, note that a rechargeable battery is a consumable item and after a period of normal use or over time, the battery's ability to hold an electrical charge will be diminished. A battery that has reduced capacity or has failed because it has been consumed via normal use or over time is not covered under warranty. The battery is only warranted during the Warranty Period for failure due to defects in materials and workmanship.
5Some accessories sold separately are covered by their respective manufacturer’s warranty and are not warranted by Fujitsu.
6The above Warranty is voided for any user installed SSD/Hard Disk Drive (“HDD”) or any other user installed components.
Registering your system with Fujitsu America, Inc. only takes a few minutes and will provide you with:
You may register your LIFEBOOK or STYLISTIC in one of three easy ways:
Please see the INTERNATIONAL section of the Fujitsu Service and Support Contact Page.
Every Fujitsu America, Inc. notebook PC, 2-in-1 and tablet model is covered by a limited warranty designed to meet user-specific service and support. For added convenience and investment protection the following programs are available:
7Subject to International Limited Warranty terms and conditions.
8Available only for corporate customers, who purchase notebook PC, 2-in-1 and tablet models mainly for use in a business environment and have a minimum order quantity of fifty units (for U.S. orders only) or minimum order quantity of five units (for Canada orders only).
9Available only for end-user customers, who purchase notebook PC, 2-in-1 and tablet models mainly for personal use.
If an incident occurs, you should call the Fujitsu technical support line to report the problem (800-8FUJITSU). Select Option 1 (Desktop) and then Option 2 (Desktop Onsite Customer) when prompted. The Fujitsu technical support team will ask a series of questions designed to determine the cause of failure. Depending on the system type, and the cause of failure, Fujitsu will initiate the appropriate repair activity. Technical support is provided Monday through Friday (7AM – 7PM Central Time), excluding observed holidays. For calls received after 3:00 PM Central Time the service technician may require an additional business day to arrive at your location. The actual time of service is dependent upon parts delivery to you for your local area. Once the part is received, the technician will contact you directly to schedule a specific time that is convenient to deliver the service.
Fujitsu ESPRIMO Desktop PC |
Warranty Period |
ESPRIMO PC Itself (Hardware only) |
3 years |
Keyboard and Mouse included in the original computer’s box |
3 years |
All Accessories (not included in the original computer’s box) purchased at any time |
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*** Some accessories sold separately are covered by their respective manufacturer’s warranty and are not warranted by Fujitsu.
To take advantage of all the benefits that come with your desktop, register by calling 1-800-8FUJITSU. Please have available the information below before registering.
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International Help Desks Service, turnaround time, and parts availability depends on the country and product.
| Fujitsu North America Help Desk Service & Support Phone: (U.S.A. and Canada) 1-800-8Fujitsu 24 hours a day, 7 days a week Fujitsu Canada Web Site |
Europe, Middle East and Africa |
Japan: Fujitsu Ltd Information Service |
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This desktop onsite warranty terms and conditions contain information about the warranty, services and maintenance applicable to your purchase of a desktop computer (the “Product”). You are referred to herein as “You” or “Purchaser.”
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE, AND/ OR TERRITORY TO TERRITORY.
Fujitsu warrants to You, as the original purchaser, that the Product, purchased from Fujitsu or from an authorized Fujitsu reseller is free from defects in materials and workmanship under normal use for the warranty period set forth above (the “Warranty Period”). If the Product becomes defective during the Warranty Period, Fujitsu will, at its option and without charge to You, repair the Product with new or reconditioned components or parts, or replace the Product with a new or reconditioned product which is the same as or functionally equivalent to the Product (collectively “Warranty Service”). However, if that remedy fails of its essential purpose, Fujitsu reserves the right at its sole option to refund the purchase price of the product to You in exchange for the return of the product.
Warranty coverage commences on the date You purchase the Product. Retain your sales or delivery receipt along with the warranty information.
Any parts removed from a Product during Warranty Service will become the property of Fujitsu. Fujitsu spare parts used during Warranty Service assume the remaining warranty coverage of the Product they are used on or the 90 day replacement part warranty, whichever is longer.
Product shall be considered as repaired when it fulfills tests performed according to original Product specifications.
Exclusions to the Fujitsu Warranty
The following conditions are not covered by the Warranty hereunder:
Desktop Onsite Service
Fujitsu provides onsite Warranty Service for the applicable Warranty Period which includes next business day onsite warranty repair of Products at your address registered with Fujitsu.
Restrictions: An adult 18 years or older must be present during service. A telephone diagnostics session is required to determine if an onsite dispatch is necessary. If an on-site dispatch is not necessary, as determined by Fujitsu, or deemed not suited to return a unit located in the field to proper working condition, the unit must be returned to the Fujitsu Repair Depot as set forth below.
If in the event an onsite Warranty Service has been attempted and there was no resolution, or if Fujitsu determines that onsite repair is impractical for any reason, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for Warranty Service. Fujitsu will pay for shipping to and from the Fujitsu depot.
Exclusion of Software; Exceptions
Fujitsu and its subsidiaries, affiliates, suppliers, solutions providers, and resellers disclaim all warranties, conditions and representations, whether express, implied or statutory, with respect to software and documentation provided with the Product and licensed to You, including but not limited to its quality, performance, merchantability, merchantable quality, or fitness for a particular purpose. Fujitsu and its subsidiaries, affiliates, suppliers, service providers, and resellers do not warrant that the functions contained in the software will be uninterrupted or error free.
The software and documentation are provided “AS IS,” except and solely to the extent expressly warranted by the licensor in the applicable software license agreement, and are subject to the terms and conditions of the software license agreement contained in or accompanying the software. In no event will Fujitsu, its subsidiaries, affiliates, suppliers, service providers, or resellers be liable for indirect, special, incidental, or consequential damages resulting from any defect in the software or documentation however caused, even if advised of the possibility of such damages. Support of software, if desired by You, will be provided as a fee-based program. For further information regarding this optional program, go to our Web Site and click on the link for Desktop and Workstation Support.
The only effective protection for the data stored in a computer, such as on a hard disk, is for You to regularly back up that data. Fujitsu and its subsidiaries, affiliates, suppliers, service providers, and resellers shall not be responsible for any software programs, data or other information stored or used on any media or part of any Product returned to Fujitsu or its solutions providers for Warranty Service or other repair, including but not limited to the costs of recovering such programs, data, or other information. It is solely your responsibility as the Purchaser to back up any software programs, data, or information stored on any storage media or any part of a Product returned for Warranty Service or repair to Fujitsu or its service providers.
THE WARRANTIES STATED HEREIN ARE IN LIEU OF ALL CONDITIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS, SOLUTION PROVIDERS, AND RESELLERS. ALL IMPLIED OR STATUTORY CONDITIONS AND WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED AS SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS, SOLUTION PROVIDERS, AND RESELLERS SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS, OR INTERRUPTION OF BUSINESS, REGARDLESS of WHETHER SUCH ALLEGED DAMAGES ARE BASED ON THE WARRANTY HEREUNDER, TORT, OR CONTRACT (EVEN IN THE NATURE OF BREACH OF FUNDAMENTAL TERM). EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, THIS IS THE EXCLUSIVE WRITTEN INTER- NATIONAL LIMITED WARRANTY OF THE ORIGINAL PURCHASER. SOME STATES, PROVINCES, OR TERRITORIES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES OR CONDITIONS INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. FUJITSU’S WARRANTY PROGRAM IS VALID ONLY FOR PRODUCTS PURCHASED IN NORTH AMERICA. THIS LIMITED WARRANTY DOES NOT COVER ANY PRODUCT (A) THAT HAS BEEN THE SUBJECT OF ACCIDENT, MISUSE, NEGLECT, OR ABUSE; (B) THAT HAS BEEN THE SUBJECT OF IMPROPER INSTALLATION, USE OR HANDLING; (C) THAT HAS BEEN REPAIRED, MODIFIED, OR ALTERED BY SOMEONE OTHER THAN FUJITSU OR AN FUJITSU AUTHORIZED SERVICE PROVIDER, OR (D) THAT HAS BEEN EXPOSED TO OPERATING OR ENVIRONMENTAL CONDITIONS IN EXCESS OF FUJITSU’S WRITTEN SPECIFICATIONS OR RECOMMENDATIONS. THIS LIMITED WARRANTY DOES NOT COVER SCRATCHES OR ABRASIONS TO THE PRODUCT’S SCREEN OR DISPLAY, INCLUDING DAMAGE CAUSED BY THE USE OF ANY WRITING TOOL OR OTHER INSTRUMENT NOT SPECIFICALLY DESIGNED FOR USE WITH THE PRODUCT.
SOME STATES IN THE U.S. OR PROVINCES IN CANADA DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Your Fujitsu computer is covered under the Warranty herein solely for the Warranty Period specified above. However, if you prefer to extend the coverage, you may extend the service plan for an additional one or two years. To extend the service plan, call 1-800-8FUJITSU (1-800-838-5487).