Warranty Terms for Mobile Products and Desktops

• Desktops
• Mobile Products
  

Notebooks, Mini-Notebooks, Tablet PCs

How to Obtain Warranty Service

Contact Fujitsu Service and Support should your Product become defective during the Warranty Period.

Postage, insurance and shipping costs incurred in returning your product to Fujitsu America, Inc. Depot location, or Fujitsu Canada, Inc. Central Repair Depot (Fujitsu America, Inc. and Fujitsu Canada, Inc. are each referred to as “Fujitsu” herein.), and its return to you are covered by Fujitsu. Postage, insurance and shipping costs incurred in returning your product to Authorized Solution Provider ("ASP") for warranty service are your responsibility. Fujitsu and its ASPs are not responsible for any loss or damage to the product until it is received by Fujitsu or its ASP or for any accessories or missing parts. A product returned for warranty service must be shipped complete (except for any manuals and software bundled with the product) in its original packing material or equivalent so as not to be damaged while in transit. Fujitsu warranty obligations only arise upon receipt of the defective product at its designated warranty service center.

Warranty Periods

Fujitsu America, Inc. Mobile Computing Products	Warranty Period4, 5
Fujitsu LIFEBOOK® Products2
LIFEBOOK A, B, E, N, P, Q, S, T and V Series	1 or 3 Years
LIFEBOOK C, L, M, U Series and P2000 Series	1 year
Fujitsu STYLISTIC® Products2
STYLISTIC Q550 Tablet PC	1 Year
STYLISTIC ST6000 Tablet PC	1 or 3 Years
STYLISTIC ST5000/ST5000D Tablet PC	1 or 3 Years
STYLISTIC ST4000 Tablet PC	1 or 3 Years
STYLISTIC ST4000P Tablet PC	3 Years
Additional Products
All batteries, regardless of Model/Series	1 year
All accessories purchased at any time. These include, but are not limited to: All external CD-ROM drives, CD-RW drives, DVD/CD-RW combo drives, DVD drives, memory modules, floppy disk drives, docking stations, port replicators, AC adapters, auto-airline adapters, and battery chargers.3	1 year
Refurbished computers - regardless of Model/Series, including batteries and accessories purchased with computer. Accessories - Multi-Inline Battery Charger modules, Charge Only Cradle	90 days
Cases, handstraps, pen tethers and screen protectors, color lids, and other consumables	30 days

THIS INTERNATIONAL LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE TO STATE.

Registration

Registering your system with Fujitsu America, Inc. only takes a few minutes and will provide you with:

• Product updates on your LIFEBOOK or STYLISTIC
• Information on accessories to enhance your ownership experience

You may register your LIFEBOOK or STYLISTIC in one of three easy ways:

1. Online through the Fujitsu America, Inc. Product Registration Site
2. Electronically through the Fujitsu Welcome Center Icon on your desktop (not included on Refurbished products)
3. Call Fujitsu at: 1-800-8FUJITSU (1-800-838-5487)

Fujitsu International Help Desk Contacts

Please see the INTERNATIONAL section of the Fujitsu Service and Support Contact Page.

International Limited Warranty Terms and Conditions

End-User Product International Limited Warranty

This end-user international limited warranty ("Warranty") is extended by Fujitsu America, Inc. to the original purchaser ("Purchaser") of the Fujitsu America, Inc. product ("Product") accompanied by this Warranty and is not transferable.

What is Covered

Fujitsu America, Inc. warrants the Product against defects in material or workmanship under normal use for the applicable warranty period listed below ("Warranty Period"), beginning from the date of original purchase by Purchaser. If the Product becomes defective during the Warranty Period, Fujitsu America, Inc. will, at its option and without charge, repair the Product with new or reconditioned components or parts, or replace the Product with a reconditioned product of the same or functionally equivalent model.

What This Warranty Does Not Cover

This Warranty does not cover and shall be void for defects or damages resulting from casualty, accident, transportation, misuse or abuse, neglect, alterations, service or repair by other than Fujitsu America, Inc. or its ASPs, improper installation, operation or maintenance, improper connections with peripherals, or other causes not arising out of defects in materials or workmanship. This Warranty does not cover Products used as short term rental equipment. Fujitsu America, Inc. and its Solution Providers are not responsible for damage to or loss of any programs, data, or removable storage media, whether it occurs during warranty or other repair service.

Warranty Service Return to Depot

Fujitsu America, Inc. offers Purchaser a Return to Depot service for the applicable Warranty Period which includes repair of all defects in materials and workmanship (i.e., labor and parts therefore); provided that the fault has occurred under the normal operation of the Products detailed in the User’s Guide. Parts removed from a Product during Warranty Service will become the property of Fujitsu America, Inc.. Fujitsu America, Inc. spare parts used during Warranty Service assume the remaining warranty coverage of the Product they are used on or the 90 day replacement part warranty, whichever is longer. The Product shall be considered as repaired when it fulfills tests performed according to the original Product specifications.

Preinstalled or Bundled Software

Fujitsu America, Inc. and its suppliers make no warranty or representation, either express, implied or statutory, with respect to software provided with the Product and licensed to Purchaser, its quality, performance, merchantability, or fitness for a particular purpose. Nor does Fujitsu America, Inc. warrant that the functions contained in the software will be uninterrupted or error free. The software is provided "AS IS", except if expressly warranted by the licensor in the applicable software license agreement, and is subject to the terms and conditions of the software license agreement contained in or accompanying the software. In no event will Fujitsu America, Inc., its ASPs, dealers, distributors or other resellers be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect in the software or its documentation, even if advised of the possibility of such damages.

Data Storage Media

The only effective protection for data stored in a computer, such as on a hard drive, is the regular backing up of that data by you, the Purchaser. ASPs shall not be responsible for any software programs, data or other information stored or used on any media or part of any Product returned to Fujitsu America, Inc. or its ASPs for warranty service or other repair including the costs of recovering such programs or data. If during the warranty service or repair of the Product the contents of the hard drive or any other data storage media are altered, deleted, modified or lost, Fujitsu America, Inc. and its ASPs are not responsible. It is solely your responsibility as the Purchaser to back up any software programs, data, or information stored on any storage media or any part of a Product returned for warranty service or repair to Fujitsu America, Inc. or its ASPs.

Warranty Disclaimer and Limitations

THIS WARRANTY STATEMENT FOR THE PRODUCT AND THE SOFTWARE IS IN LIEU OF ALL CONDITIONS OR WARRANTIES, EXPRESS, IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF FUJITSU AMERICA INC., ITS SUPPLIERS OR ITS AUTHORIZED SOLUTIONS PROVIDERS. ALL IMPLIED OR STATUTORY WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED TO THE EFFECTIVE PERIOD OF THE EXPRESS WARRANTY SET FORTH HEREIN. FUJITSU WARRANTS THAT THE HARDWARE PRODUCT, PURCHASED FROM FUJITSU AMERICA INC. OR FROM AN AUTHORIZED FUJITSU RESELLER BY THE ORIGINAL PURCHASER, IS FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE. IF THE PRODUCT IS DEFECTIVE IN MATERIALS OR WORKMANSHIP, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. HOWEVER IF THAT REMEDY FAILS OF ITS ESSENTIAL PURPOSE, FUJITSU AMERICA, INC. RESERVES THE RIGHT TO REFUND THE PURCHASE PRICE OF THE PRODUCT TO THE PURCHASER IN EXCHANGE FOR THE RETURN OF THE PRODUCT. FUJITSU AMERICA, INC., ITS SUPPLIERS AND ITS AUTHORIZED SOLUTION PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS OR INTERRUPTION OF BUSINESS, WHETHER SUCH ALLEGED DAMAGES ARE BASED IN WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY, BUT EXCLUDING PERSONAL INJURY), CONTRACT, OR INDEMNITY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS IS THE EXCLUSIVE WRITTEN LIMITED WARRANTY OF THE ORIGINAL PURCHASER. FUJITSU AMERICA, INC. WARRANTY PROGRAM IS VALID ONLY FOR PRODUCT(S) PURCHASED IN NORTH, CENTRAL AND SOUTH AMERICA.

State Law Rights

SOME STATES IN THE U.S. OR PROVINCES IN CANADA DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

Options and Limitations

Service Programs

Every Fujitsu America, Inc. notebook or Tablet PC computer is covered by a limited warranty designed to meet user-specific service and support. For added convenience and investment protection the following programs are available:

Service Program Options

Extended Warranty ^{6, 7, 11}

The Standard International Limited Warranty is the base warranty program included with the unit. The standard warranty covers defects in materials and workmanship for a period of one year or three years from the date of unit purchase, depending on the configuration. If the unit becomes defective during the warranty period, Fujitsu will repair or replace it. If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. By purchasing the Extended Warranty, the customer can extend coverage up to five years total on select configurations.

Onsite Plan ^{6, 7, 12}

Onsite Plan coverage provides next business day onsite non-physical damage related warranty repairs within the contiguous U.S., plus most parts of Alaska and Hawaii and most Canadian population centers. If in the event an onsite repair has been attempted and there was no resolution, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for repair. This minimizes the downtime for the customer and ensures that the machine is promptly repaired. Fujitsu will pay for shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations.

Accidental Damage Protection Program ^{6, 7, 9, 12}

The Accidental Damage Protection (ADP) program covers damage caused by unintentional mishap. One incident per major part is covered per year. “Major parts” include such components as the screen (LCD), DVD/CD ROM drive, hard disk drive, memory, CPU, and Motherboard. Non-major parts are also covered and are not subject to the one incident per year restriction. If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations. (Available only in U.S. and Canada.)

Accidental Damage Protection Program for STYLISTIC Models ^{6, 13, 14}

The Accidental Damage Protection program covers unintentional, accidental damage during the warranty period.  The program includes a one time per year repair. Subsequent repairs will be subject to the Fujitsu Flat Rate Fee for repair. If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Coverage is three years total on select configurations.  (Available only in U.S. and Canada.)

Onsite plus ADP ^{6, 7, 9, 12}

The Onsite plus ADP plan includes all of the features of the Onsite plan as well as the Accidental Damage Protection program. Customer can extend coverage up to five years total on select configurations.

Screen Damage Protection Plan ^{6, 8, 10, 12}

The screen is covered under the Standard International Limited Warranty against any defects in materials and workmanship. However, if the computer screen is accidentally cracked or damaged it must be replaced at the customer's expense. Screens are not repairable and must be replaced. The replacement cost can approach the total cost of the unit. Customers may purchase additional coverage under the Screen Damage Protection Plan which allows the customer to have damaged screens replaced up to two times during a one-year period. If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. The Screen Damage Protection Plan is only available in the U.S. and Canada. Customer can extend coverage up to three years total.

Onsite with Screen Damage Protection Plan ^{6, 8, 10, 12}

The Onsite with Screen Damage Protection Plan includes all of the features of the Onsite plan as well as the Screen Damage Protection Plan. Customer can extend coverage up to three years total.

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Desktops

How to Obtain Warranty Service

If an incident occurs, you should call the Fujitsu technical support line to report the problem (800-8FUJITSU). Select Option 1 (Desktop) and then Option 2 (Desktop Onsite Customer) when prompted. The Fujitsu technical support team will ask a series of questions designed to determine the cause of failure. Depending on the system type, and the cause of failure, Fujitsu will initiate the appropriate repair activity. Technical support is provided Monday through Friday (7AM – 7PM Central Time), excluding observed holidays. For calls received after 3:00 PM Central Time the service technician may require an additional business day to arrive at your location. The actual time of service is dependent upon parts delivery to you for your local area. Once the part is received, the technician will contact you directly to schedule a specific time that is convenient to deliver the service.

Warranty Periods (Beginning from date of purchase)

Fujitsu ESPRIMO Desktop PC	Warranty Period
ESPRIMO PC Itself (Hardware only)	3 years
Keyboard and Mouse included in the original computer’s box	3 years
All Accessories (not included in the original computer’s box) purchased at any time	***

*** Some accessories sold separately are covered by their respective manufacturer’s warranty and are not warranted by Fujitsu.

Registration

To take advantage of all the benefits that come with your desktop, register by calling 1-800-8FUJITSU. Please have available the information below before registering.

Name	Email address
Company/Title (if applicable)	Purchase date
Address	Place purchased (Store, City, State, Province, or Territory)
Home phone number	Product serial number
Work phone number (if applicable)	Model number

Fujitsu International Help Desk Contacts

International Help Desks Service, turnaround time, and parts availability depends on the country and product.

Fujitsu North America Help Desk Service & Support Phone: (U.S.A. and Canada) 1-800-8Fujitsu 24 hours a day, 7 days a week Fujitsu Canada Web Site	Europe, Middle East and Africa (If your product was purchased outside of EMEA and you are in EMEA): Fujitsu Technology Solutions Phone: +49 89 356 480 226 Email: mutual.repair@ts.fujitsu.com Business Hours: 9:00 AM – 5:00 PM (GMT) Monday – Friday
Japan: Fujitsu Ltd Information Service Help Desk Phone: +81 3 5462 9825 Toll Free within Japan: 0120-89-2745 Business Hours: 9:00 AM – 5:00 PM (JST) Monday – Saturday

Desktop Onsite Warranty Terms and Conditions

This desktop onsite warranty terms and conditions contain information about the warranty, services and maintenance applicable to your purchase of a desktop computer (the “Product”). You are referred to herein as “You” or “Purchaser.” 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE, AND/ OR TERRITORY TO TERRITORY.

What is Covered

Fujitsu warrants to You, as the original purchaser, that the Product, purchased from Fujitsu or from an authorized Fujitsu reseller is free from defects in materials and workmanship under normal use for the warranty period set forth above (the “Warranty Period”). If the Product becomes defective during the Warranty Period, Fujitsu will, at its option and without charge to You, repair the Product with new or reconditioned components or parts, or replace the Product with a new or reconditioned product which is the same as or functionally equivalent to the Product (collectively “Warranty Service”).  However, if that remedy fails of its essential purpose, Fujitsu reserves the right at its sole option to refund the purchase price of the product to You in exchange for the return of the product.

Warranty coverage commences on the date You purchase the Product. Retain your sales or delivery receipt along with the warranty information.

Any parts removed from a Product during Warranty Service will become the property of Fujitsu. Fujitsu spare parts used during Warranty Service assume the remaining warranty coverage of the Product they are used on or the 90 day replacement part warranty, whichever is longer.

Product shall be considered as repaired when it fulfills tests performed according to original Product specifications.

What This Warranty Does Not Cover

Exclusions to the Fujitsu Warranty

The following conditions are not covered by the Warranty hereunder:

• Defects caused by the operation of the Product outside the usage parameters stated in User’s Guide.
• Malfunctions caused by misuse or abuse, by improper installation, operation or maintenance, by improper connections or peripherals, by use of non-Fujitsu spare parts, by service modifications or repairs performed by a person not authorized by Fujitsu, or by other conditions not arising from defects in materials or workmanship in the Product.
• Malfunction or failure caused by accidental or intentional damage.
• Defects resulting from normal wear and tear.
• Diskettes, tapes, CDs, DVDs, or other parts of a consumable nature.
• Any transfer of ownership. Warranty is provided only to You, the original Purchaser.

Warranty Service Procedures

Desktop Onsite Service

Fujitsu provides onsite Warranty Service for the applicable Warranty Period which includes next business day onsite warranty repair of Products at your address registered with Fujitsu.
Restrictions: An adult 18 years or older must be present during service. A telephone diagnostics session is required to determine if an onsite dispatch is necessary. If an on-site dispatch is not necessary, as determined by Fujitsu, or deemed not suited to return a unit located in the field to proper working condition, the unit must be returned to the Fujitsu Repair Depot as set forth below.

Return to Depot Service

If in the event an onsite Warranty Service has been attempted and there was no resolution, or if Fujitsu determines that onsite repair is impractical for any reason, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for Warranty Service. Fujitsu will pay for shipping to and from the Fujitsu depot.

Preinstalled or Bundled Software

Exclusion of Software; Exceptions

Fujitsu and its subsidiaries, affiliates, suppliers, solutions providers, and resellers disclaim all warranties, conditions and representations, whether express, implied or statutory, with respect to software and documentation provided with the Product and licensed to You, including but not limited to its quality, performance, merchantability, merchantable quality, or fitness for a particular purpose. Fujitsu and its subsidiaries, affiliates, suppliers, service providers, and resellers do not warrant that the functions contained in the software will be uninterrupted or error free.
The software and documentation are provided “AS IS,” except and solely to the extent expressly warranted by the licensor in the applicable software license agreement, and are subject to the terms and conditions of the software license agreement contained in or accompanying the software. In no event will Fujitsu, its subsidiaries, affiliates, suppliers, service providers, or resellers be liable for indirect, special, incidental, or consequential damages resulting from any defect in the software or documentation however caused, even if advised of the possibility of such damages. Support of software, if desired by You, will be provided as a fee-based program. For further information regarding this optional program, go to our Web Site and click on the link for Desktop and Workstation Support.

Data Storage Media

The only effective protection for the data stored in a computer, such as on a hard disk, is for You to regularly back up that data. Fujitsu and its subsidiaries, affiliates, suppliers, service providers, and resellers shall not be responsible for any software programs, data or other information stored or used on any media or part of any Product returned to Fujitsu or its solutions providers for Warranty Service or other repair, including but not limited to the costs of recovering such programs, data, or other information. It is solely your responsibility as the Purchaser to back up any software programs, data, or information stored on any storage media or any part of a Product returned for Warranty Service or repair to Fujitsu or its service providers.

Warranty Disclaimer and Limitations

THE WARRANTIES STATED HEREIN ARE IN LIEU OF ALL CONDITIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS, SOLUTION PROVIDERS, AND RESELLERS. ALL IMPLIED OR STATUTORY CONDITIONS AND WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED AS SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS, SOLUTION PROVIDERS, AND RESELLERS SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS, OR INTERRUPTION OF BUSINESS, REGARDLESS of WHETHER SUCH ALLEGED DAMAGES ARE BASED ON THE WARRANTY HEREUNDER, TORT, OR CONTRACT (EVEN IN THE NATURE OF BREACH OF FUNDAMENTAL TERM). EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, THIS IS THE EXCLUSIVE WRITTEN INTER- NATIONAL LIMITED WARRANTY OF THE ORIGINAL PURCHASER. SOME STATES, PROVINCES, OR TERRITORIES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES OR CONDITIONS INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. FUJITSU’S WARRANTY PROGRAM IS VALID ONLY FOR PRODUCTS PURCHASED IN NORTH AMERICA. THIS LIMITED WARRANTY DOES NOT COVER ANY PRODUCT (A) THAT HAS BEEN THE SUBJECT OF ACCIDENT, MISUSE, NEGLECT, OR ABUSE; (B) THAT HAS BEEN THE SUBJECT OF IMPROPER INSTALLATION, USE OR HANDLING; (C) THAT HAS BEEN REPAIRED, MODIFIED, OR ALTERED BY SOMEONE OTHER THAN FUJITSU OR AN FUJITSU AUTHORIZED SERVICE PROVIDER, OR (D) THAT HAS BEEN EXPOSED TO OPERATING OR ENVIRONMENTAL CONDITIONS IN EXCESS OF FUJITSU’S WRITTEN SPECIFICATIONS OR RECOMMENDATIONS. THIS LIMITED WARRANTY DOES NOT COVER SCRATCHES OR ABRASIONS TO THE PRODUCT’S SCREEN OR DISPLAY, INCLUDING DAMAGE CAUSED BY THE USE OF ANY WRITING TOOL OR OTHER INSTRUMENT NOT SPECIFICALLY DESIGNED FOR USE WITH THE PRODUCT.

State & Provincial Law Rights

SOME STATES IN THE U.S. OR PROVINCES IN CANADA DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

Service Programs

Your Fujitsu computer is covered under the Warranty herein solely for the Warranty Period specified above. However, if you prefer to extend the coverage, you may extend the service plan for an additional one or two years. To extend the service plan, call 1-800-8FUJITSU (1-800-838-5487).