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Warranty Programs for Mobile Products and Desktops

At Fujitsu we are dedicated to providing service programs that will keep our customers completely satisfied. In addition to our standard service programs, we offer a variety of extension plans to better meet your needs.

For more information please review the Standard International Limited Warranty Terms.

Mobile Products

Fujitsu Extended Service Plan Overview

Each new notebook PC, 2-in-1 and tablet model comes with the Standard International Limited Warranty of one year or three years, depending on the configuration. Moreover, you can select from a variety of additional plans based on your individual needs. Choose from the following extended service plans:

International Limited Warranty

An International Limited Warranty, which comes standard with each Fujitsu mobile product, includes the following services throughout the entire warranty period.

  • Technical Support
    With just a phone call, our technical support staff is available for assistance from 7:00 AM to 7:00 PM (CST) Monday through Friday within the United States and Canada during the term of the warranty. International help is available Monday through Friday. Business hours vary by country.
  • Self-Help on the World Wide Web
    Get fast technical support from our state-of-the-art Service and Support Web site, including answers to Frequently Asked Questions (FAQs), driver downloads, service locations and more.
  • Convenient Service
    Notebook PC, 2-in-1 and tablet models may be sent to the Fujitsu Repair Depot or taken to a local Fujitsu Authorized Service Provider for service. Fujitsu Repair Depot, staffed by certified specialists, provides fast, high-quality repair.
  • International Help Desks
    No matter where you are in the world, Fujitsu International Help Desks will assist in troubleshooting any problems that occur and can identify the Authorized Service Provider or service depot nearest you.

Fujitsu Extended Service Plans

Extended Warranty1
The Standard International Limited Warranty is the base warranty program included with the unit. The standard warranty covers defects in materials and workmanship for a period of one year or three years from the date of unit purchase, depending on the configuration. If the unit becomes defective during the warranty period, Fujitsu will repair or replace it. If the unit needs to be sent out for repair, Fujitsu pays for the return shipment to the customer. By purchasing the Extended Warranty, the customer can extend coverage up to five years total on select configurations.

Onsite Plan1
Onsite Plan coverage provides next business day onsite non-physical damage related warranty repairs within the contiguous U.S., plus most parts of Alaska and Hawaii and most Canadian population centers. If in the event an onsite repair has been attempted and there was no resolution, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for repair. This minimizes the downtime for the customer and ensures that the machine is promptly repaired. Fujitsu will pay for shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations.

Accidental Damage Protection Program1,2
The Accidental Damage Protection (ADP) program covers accidental damage during the warranty period. The program covers up to one qualified incident per year whether major or minor part. If the unit needs to be sent out for repair, Fujitsu pays for the return shipment to the customer. If the unit is beyond repair, Fujitsu offers one replacement within the warranty period. Once a unit is replaced, the remaining ADP warranty contract will be exhausted. For customers with a history of significantly high claims, Fujitsu reserves the right to deny requests to purchase the accidental damage. The total amount that Fujitsu will pay for repairs or replacement made with all claims for accidental damage on any covered product shall not exceed the purchase price of that covered product excluding tax and shipping. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations. (Available only in U.S. and Canada.)

Onsite plus ADP1,2
The Onsite plus ADP plan includes all of the features of the Onsite plan as well as the Accidental Damage Protection program. Customer can extend coverage up to five years total on select configurations.

Screen Damage Protection Plan1,3
The Screen Damage Protection Plan allows for replacement of the screen up to one time per year during the warranty period. If the unit needs to be sent out for repair, Fujitsu pays for the return shipment to the customer. If the unit is beyond repair, Fujitsu offers one replacement within the warranty period. Once a unit is replaced, the remaining Screen Damage Protection Plan will be exhausted. For customers with a history of significantly high claims, Fujitsu reserves the right to deny requests to purchase the Screen Damage Protection Plan. The total amount that Fujitsu will pay for repairs or replacement made with all claims for Screen Damage Protection Plan on any covered product shall not exceed the purchase price of that covered product excluding tax and shipping. The Standard International Limited Warranty is also included in this program. The Screen Damage Protection Plan is only available in the U.S. and Canada. Customer can extend coverage up to three years total on select configurations.

Onsite with Screen Damage Protection Plan1,3
The Onsite with Screen Damage Protection Plan includes all of the features of the Onsite plan as well as the Screen Damage Protection Plan. Customer can extend coverage up to three years total on select configurations.


1Subject to International Limited Warranty terms and conditions.
2Available only for corporate customers, who purchase notebook PC, 2-in-1 and tablet models mainly for use in a business environment and have a minimum order quantity of fifty units (for U.S. orders only) or minimum order quantity of five units (for Canada orders only).
3Available only for end-user customers, who purchase notebook PC, 2-in-1 and tablet models mainly for personal use.


Desktops

The desktop unit comes with a three-year Desktop Onsite Warranty as the base warranty program. For items under warranty that have not been physically damaged, this plan provides next business day onsite repair service by a Fujitsu-certified technician.  Next business day coverage within the contiguous U.S. plus most parts of Alaska and Hawaii and most Canadian population centers. 

Desktop Onsite Warranty Extension

Customers may extend the three-year Desktop Onsite Warranty for an additional one or two years for up to five years total.

Desktop Onsite Warranty

The Desktop Onsite Warranty, which comes standard with each Fujitsu desktop product, includes the following services throughout the entire warranty period

  • Around-the-Clock Technical Support
    With just a phone call, our technical support staff is available for assistance 24 hours a day, 7 days a week within the United States and Canada during the term of the warranty. International help is available up to 12 hours a day, Monday through Friday.
  • Self-Help on the World Wide Web
    Get fast technical support from our state-of-the-art Service and Support Web site, including answers to Frequently Asked Questions (FAQs), driver downloads, service locations and more.
  • Convenient Service

    If in the event an onsite warranty service has been attempted and there was no resolution, or if Fujitsu determines that onsite repair is impractical for any reason, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for warranty service. Fujitsu will pay for shipping to and from the Fujitsu depot. This will minimize the downtime for the customer as well as ensure that the machine is promptly repaired. Fujitsu Repair Depot, staffed by certified specialists, provides fast, high-quality repair.
  • International Help Desks
    No matter where you are in the world, Fujitsu International Help Desks will assist in troubleshooting any problems that occur and can identify the service depot nearest you.