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Warranty Programs for Mobile Products and Desktops

At Fujitsu we are dedicated to providing service programs that will keep our customers completely satisfied. In addition to our standard service programs, we offer a variety of extension plans to better meet your needs.

For more information please review the Standard International Limited Warranty Terms.

Mobile Products

Fujitsu Extended Service Plan Overview

Each new notebook, mini-notebook and tablet PC comes with the Standard International Limited Warranty of one year or three years, depending on the configuration. Moreover, you can select from a variety of additional plans based on your individual needs. Choose from the following extended service plans:

International Limited Warranty

An International Limited Warranty, which comes standard with each Fujitsu mobile product, includes the following services throughout the entire warranty period.

  • Around-the-Clock Technical Support
    With just a phone call, our technical support staff is available for assistance 24 hours a day, 7 days a week within the United States and Canada during the term of the warranty. International help is available up to 12 hours a day, Monday through Friday.
  • Self-Help on the World Wide Web
    Get fast technical support from our state-of-the-art Service and Support Web site, including answers to Frequently Asked Questions (FAQs), driver downloads, service locations and more.
  • Convenient Service
    Notebooks, mini-notebooks and tablet PCs may be sent to the Fujitsu Repair Depot or taken to a local Fujitsu Authorized Service Provider for service. Fujitsu Repair Depot, staffed by certified specialists, provides fast, high-quality repair.
  • International Help Desks
    No matter where you are in the world, Fujitsu International Help Desks will assist in troubleshooting any problems that occur and can identify the Authorized Service Provider or service depot nearest you.

Fujitsu Extended Service Plans

Extended Warranty1,2,6
The Standard International Limited Warranty is the base warranty program included with the unit. The standard warranty covers defects in materials and workmanship for a period of one year or three years from the date of unit purchase, depending on the configuration.  If the unit becomes defective during the warranty period, Fujitsu will repair or replace it.  If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot.  By purchasing the Extended Warranty, the customer can extend coverage up to five years total on select configurations.

Onsite Plan1,2,7
Onsite Plan coverage provides next business day onsite non-physical damage related warranty repairs within the contiguous U.S., plus most parts of Alaska and Hawaii and most Canadian population centers.  If in the event an onsite repair has been attempted and there was no resolution, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for repair.  This minimizes the downtime for the customer and ensures that the machine is promptly repaired.  Fujitsu will pay for shipping to and from the Fujitsu depot.  The Standard International Limited Warranty is also included in this program.  Customer can extend coverage up to five years total on select configurations.

Accidental Damage Protection Program1,2,4,7
The Accidental Damage Protection (ADP) program covers damage caused by unintentional mishap. One incident per major part is covered per year. “Major parts” include such components as the screen (LCD), DVD/CD ROM drive, hard disk drive, memory, CPU, and Motherboard.  Non-major parts are also covered and are not subject to the one incident per year restriction.  If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations.  (Available only in U.S. and Canada.)

Accidental Damage Protection Program for STYLISTIC Models 1,8,9
The Accidental Damage Protection program covers unintentional, accidental damage during the warranty period.  The program includes a one time per year repair. Subsequent repairs will be subject to the Fujitsu Flat Rate Fee for repair. If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Coverage is three years total on select configurations.  (Available only in U.S. and Canada.)

Onsite plus ADP1,2,4,7
The Onsite plus ADP plan includes all of the features of the Onsite plan as well as the Accidental Damage Protection program.  Customer can extend coverage up to five years total on select configurations.

Screen Damage Protection Plan1,3,5,7
The screen is covered under the Standard International Limited Warranty against any defects in materials and workmanship. However, if the computer screen is accidentally cracked or damaged it must be replaced at the customer's expense. Screens are not repairable and must be replaced. The replacement cost can approach the total cost of the unit. Customers may purchase additional coverage under the Screen Damage Protection Plan which allows the customer to have damaged screens replaced up to two times during a one-year period.  If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot.  The Screen Damage Protection Plan is only available in the U.S. and Canada. Customer can extend coverage up to three years total.    

Onsite with Screen Damage Protection Plan1,3,5,7
The Onsite with Screen Damage Protection Plan includes all of the features of the Onsite plan as well as the Screen Damage Protection Plan.  Customer can extend coverage up to three years total. 


1Subject to International Limited Warranty terms and conditions.
2For mini-notebook products, customer can extend coverage up to 3 years total.
3Not available on mini-notebook products.
4Available only for corporate customers, who purchase notebooks, mini-notebooks and tablet PCs mainly for use in a business environment and have a minimum order quantity of fifty units (for U.S. orders only).
5Available only for end-user customers, who purchase notebooks and tablet PCs mainly for personal use.
6Term of warranty options varies for STYLISTIC Q550.
7Not available for the STYLISTIC Q550.
8Available only for the STYLISTIC Q550.
9Available only for corporate customers, who purchase STYLISTIC Q550 mainly for use in a business environment and have a minimum order quantity of fifty units (for U.S. orders only).

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Desktops

The desktop unit comes with a three-year Desktop Onsite Warranty as the base warranty program. For items under warranty that have not been physically damaged, this plan provides next business day onsite repair service by a Fujitsu-certified technician.  Next business day coverage within the contiguous U.S. plus most parts of Alaska and Hawaii and most Canadian population centers. 

Desktop Onsite Warranty Extension

Customers may extend the three-year Desktop Onsite Warranty for an additional one or two years for up to five years total.

Desktop Onsite Warranty

The Desktop Onsite Warranty, which comes standard with each Fujitsu desktop product, includes the following services throughout the entire warranty period

  • Around-the-Clock Technical Support
    With just a phone call, our technical support staff is available for assistance 24 hours a day, 7 days a week within the United States and Canada during the term of the warranty. International help is available up to 12 hours a day, Monday through Friday.
  • Self-Help on the World Wide Web
    Get fast technical support from our state-of-the-art Service and Support Web site, including answers to Frequently Asked Questions (FAQs), driver downloads, service locations and more.

  • Convenient Service

    If in the event an onsite warranty service has been attempted and there was no resolution, or if Fujitsu determines that onsite repair is impractical for any reason, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for warranty service. Fujitsu will pay for shipping to and from the Fujitsu depot. This will minimize the downtime for the customer as well as ensure that the machine is promptly repaired. Fujitsu Repair Depot, staffed by certified specialists, provides fast, high-quality repair.
  • International Help Desks
    No matter where you are in the world, Fujitsu International Help Desks will assist in troubleshooting any problems that occur and can identify the service depot nearest you.

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