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Support and Services for Mobile Products and Desktops

For added convenience and protection of your investment, the following programs are available for purchase with notebook PC, 2-in-1 and tablet models. An onsite warranty extension is available for desktops.

Warranty Uplift Options

Extended Warranty1
The Standard International Limited Warranty is the base warranty program included with the unit. The standard warranty covers defects in materials and workmanship for a period of one year or three years from the date of unit purchase, depending on the configuration. If the unit becomes defective during the warranty period, Fujitsu will repair or replace it. If the unit needs to be sent out for repair, Fujitsu pays for the return shipment to the customer. By purchasing the Extended Warranty, the customer can extend coverage up to five years total on select configurations.

Onsite Plan1
Onsite Plan coverage provides next business day onsite non-physical damage related warranty repairs within the contiguous U.S., plus most parts of Alaska and Hawaii and most Canadian population centers. If in the event an onsite repair has been attempted and there was no resolution, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for repair. This minimizes the downtime for the customer and ensures that the machine is promptly repaired. Fujitsu will pay for shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations.

For desktops, onsite coverage is included in the Standard International Limited Warranty. An extension is available for purchase; see below.

Accidental Damage Protection (ADP) Program1,2
The Accidental Damage Protection (ADP) program covers accidental damage during the warranty period. The program covers up to one qualified incident per year whether major or minor part. If the unit needs to be sent out for repair, Fujitsu pays for the return shipment to the customer. If the unit is beyond repair, Fujitsu offers one replacement within the warranty period. Once a unit is replaced, the remaining ADP warranty contract will be exhausted. For customers with a history of significantly high claims, Fujitsu reserves the right to deny requests to purchase the accidental damage. The total amount that Fujitsu will pay for repairs or replacement made with all claims for accidental damage on any covered product shall not exceed the purchase price of that covered product excluding tax and shipping. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations. (Available only in U.S. and Canada.)

Onsite plus ADP1,2
The Onsite plus ADP plan includes all of the features of the Onsite plan as well as the Accidental Damage Protection program. Customer can extend coverage up to five years total on select configurations.

Screen Damage Protection Plan1,3
The Screen Damage Protection Plan allows for replacement of the screen up to one time per year during the warranty period. If the unit needs to be sent out for repair, Fujitsu pays for the return shipment to the customer. If the unit is beyond repair, Fujitsu offers one replacement within the warranty period. Once a unit is replaced, the remaining Screen Damage Protection Plan will be exhausted. For customers with a history of significantly high claims, Fujitsu reserves the right to deny requests to purchase the Screen Damage Protection Plan. The total amount that Fujitsu will pay for repairs or replacement made with all claims for Screen Damage Protection Plan on any covered product shall not exceed the purchase price of that covered product excluding tax and shipping. The Standard International Limited Warranty is also included in this program. The Screen Damage Protection Plan is only available in the U.S. and Canada. Customer can extend coverage up to three years total on select configurations.

Onsite with Screen Damage Protection Plan1,3
The Onsite with Screen Damage Protection Plan includes all of the features of the Onsite plan as well as the Screen Damage Protection Plan. Customer can extend coverage up to three years total on select configurations.

Desktop Onsite Warranty Extension
The Desktop Onsite Warranty is the base warranty program included with the desktop unit. For items under warranty that have not been physically damaged, this plan provides next business day onsite repair service by a Fujitsu-certified technician. Next business day coverage within the contiguous U.S. plus most parts of Alaska and Hawaii and most Canadian population centers. Customer can extend coverage up to five years total.

Find out more about Fujitsu Service and Support

Warranty Program Overview

Standard International Limited Warranty Fact Sheet (671 KB)

Onsite Plan Fact Sheet (683 KB)

Accidental Damage Protection Program Fact Sheet (630 KB)

Onsite plus ADP Fact Sheet (794 KB)

Desktop Onsite Warranty Fact Sheet (550 KB)

1Subject to International Limited Warranty terms and conditions.
2Available only for corporate customers, who purchase notebook PC, 2-in-1 and tablet models mainly for use in a business environment and have a minimum order quantity of fifty units (for U.S. orders only) or minimum order quantity of five units (for Canada orders only).
3Available only for end-user customers, who purchase notebook PC, 2-in-1 and tablet models mainly for personal use.

Service Program Benefits Overview

Service Programs* Covers defects in materials and workmanship If unit needs to be sent out for repair, Fujitsu pays for return shipment to customer NBD onsite repair. If unit needs to be sent out for repair, Fujitsu pays for shipping to and from the Fujitsu depot. Covers accidental damage
Standard International Limited Warranty X X    
Onsite Plan X   X  
Accidental Damage Protection (ADP) Program X X   X**
Onsite Plus ADP Program X   X X**

* Available on select models/configurations. Fujitsu service programs are subject to change without notice.

** Accidental Damage Protection (ADP) program covers up to one qualified incident per year whether major or minor part. If the unit is beyond repair, Fujitsu offers one replacement within the warranty period. Once a unit is replaced, the remaining ADP warranty contract will be exhausted. For customers with a history of significantly high claims, Fujitsu reserves the right to deny requests to purchase the accidental damage. The total amount that Fujitsu will pay for repairs or replacement made with all claims for accidental damage on any covered product shall not exceed the purchase price of that covered product excluding tax and shipping.