Support and Services for Mobile Products

For added convenience and protection of your investment, the following programs are available for purchase with notebooks, mini-notebooks and tablet PCs.

Warranty Uplift Options

Extended Warranty^1,2,6
The Standard International Limited Warranty is the base warranty program included with the unit. The standard warranty covers defects in materials and workmanship for a period of one year or three years from the date of unit purchase, depending on the configuration. If the unit becomes defective during the warranty period, Fujitsu will repair or replace it. If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. By purchasing the Extended Warranty, the customer can extend coverage up to five years total on select configurations.

Onsite Plan^1,2,7
Onsite Plan coverage provides next business day onsite non-physical damage related warranty repairs within the contiguous U.S., plus most parts of Alaska and Hawaii and most Canadian population centers. If in the event an onsite repair has been attempted and there was no resolution, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for repair. This minimizes the downtime for the customer and ensures that the machine is promptly repaired. Fujitsu will pay for shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations.

Accidental Damage Protection Program^1,2,4,7
The Accidental Damage Protection (ADP) program covers damage caused by unintentional mishap. One incident per major part is covered per year. “Major parts” include such components as the screen (LCD), DVD/CD ROM drive, hard disk drive, memory, CPU, and Motherboard. Non-major parts are also covered and are not subject to the one incident per year restriction.  If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations. (Available only in U.S. and Canada.)

Accidental Damage Protection Program for STYLISTIC Models ^1,8,9
The Accidental Damage Protection program covers unintentional, accidental damage during the warranty period. The program includes a one time per year repair. Subsequent repairs will be subject to the Fujitsu Flat Rate Fee for repair. If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Coverage is three years total on select configurations. (Available only in U.S. and Canada.)

Onsite plus ADP^1,2,4,7
The Onsite plus ADP plan includes all of the features of the Onsite plan as well as the Accidental Damage Protection program. Customer can extend coverage up to five years total on select configurations.

Screen Damage Protection Plan^1,3,5,7
The screen is covered under the Standard International Limited Warranty against any defects in materials and workmanship. However, if the computer screen is accidentally cracked or damaged it must be replaced at the customer's expense. Screens are not repairable and must be replaced. The replacement cost can approach the total cost of the unit. Customers may purchase additional coverage under the Screen Damage Protection Plan which allows the customer to have damaged screens replaced up to two times during a one-year period. If the unit needs to be sent out for repair, Fujitsu pays shipping to and from the Fujitsu depot. The Screen Damage Protection Plan is only available in the U.S. and Canada. Customer can extend coverage up to three years total. 

Onsite with Screen Damage Protection Plan^1,3,5,7
The Onsite with Screen Damage Protection Plan includes all of the features of the Onsite plan as well as the Screen Damage Protection Plan. Customer can extend coverage up to three years total. 

Desktop Onsite Warranty Extension
The Desktop Onsite Warranty is the base warranty program included with the desktop unit. For items under warranty that have not been physically damaged, this plan provides next business day onsite repair service by a Fujitsu-certified technician. Next business day coverage within the contiguous U.S. plus most parts of Alaska and Hawaii and most Canadian population centers.  Customer can extend coverage up to five years total.

Find out more about Fujitsu Service and Support

Warranty Program Overview

Standard International Limited Warranty Factsheet (576 KB)

Onsite Plan Factsheet (588 KB)

Accidental Damage Protection Program Factsheet (543 KB)

Accidental Damage Protection Program for STYLISTIC Models Factsheet (548 KB)

Onsite plus ADP Factsheet (623 KB)

Desktop Onsite Warranty Factsheet (550 KB)

¹Subject to International Limited Warranty terms and conditions.
²For mini-notebook products, customer can extend coverage up to 3 years total.
³Not available on mini-notebook products.
⁴Available only for corporate customers, who purchase notebooks, mini-notebooks and tablet PCs mainly for use in a business environment and have a minimum order quantity of fifty units (for U.S. orders only).
⁵Available only for end-user customers, who purchase notebooks and tablet PCs mainly for personal use.
⁶Term of warranty options varies for STYLISTIC Q550.
⁷Not available for the STYLISTIC Q550.
⁸Available only for the STYLISTIC Q550.
⁹Available only for corporate customers, who purchase STYLISTIC Q550 mainly for use in a business environment and have a minimum order quantity of fifty units (for U.S. orders only).

Service Program Benefits Overview

* Accidental Damage Protection (ADP) covers screen damage up to one incident per year.