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Frequently Asked Questions Answers to eBay auction related questions for Fujitsu America, Inc.
Who
is Fujitsu America, Inc.? Fujitsu accepts auction payments through PayPal only. 
Can I buy from Fujitsu if I have an unconfirmed
PayPal address?We only accept payments from Confirmed PayPal accounts. Please note we do not ship to PO boxes or APO/FPO addresses, even if PayPal confirmed. Please visit www.paypal.com to find out how to get a confirmed address.
Can I ship to an address that is different than
my billing address? Can
I ship to a PO box or an international address? Fujitsu does not disclose reserve prices or sell items for less than the reserve price. For items with bids that do not meet or exceed the reserve price, we may re-list the item on a future auction.
What is included with a system?An operating system recovery/reinstallation disk (in some cases the recovery disk may not be included), an AC adapter and power cord, and modem cord when applicable.
Does Fujitsu have any other configurations available
for auction? Fujitsu inventory updates frequently and an assortment of configurations are typically listed on eBay when available.
I won my auction. How do I complete this sale? After winning the auction please proceed to PayPal and make the payment within 4 business days of the auction close.
What if I win an item and fail to pay for
it?Fujitsu adheres to eBay's Non-Paying Bidder policy. If you are the winning bidder of an item from Fujitsu and fail to pay for it, you may be subject to account suspension by eBay. Click here for more details.
Will tax will be charged to my sale?Fujitsu is required to charge tax in states where we have a business presence. If you're making a purchase and shipping to one of the following states: AK, DE, MT, ND, NH, OR & PR your purchase will not be taxable in accordance with applicable laws. State taxes will be changed for all the remaining states.
Who may be charged the State Environmental
Fee on certain items purchased from Fujitsu?Buyers with ship to locations in California Beginning January 1, 2005, the State Environmental Fee will be automatically applied to invoices containing certain products with a display size greater than 4 inches and shipping direct to California. Fees are as follows: $8 per device with a screen size greater than 4" but less than 15" and $16 per device with a screen size between 15"-35"
When will my product ship?The product will ship from Fujitsu within 1 business day of the payment being made via Paypal.
What does Fujitsu charge for shipping / What shipping options do I have?
*Continental US delivery times are Ground Shipping 3-7 days, UPS 2nd Day is 2 days, UPS Next Day is 1 day from the date of shipment. * UPS Ground is not available to Alaska or Hawaii. * Time estimates are based on business
90 Day International Limited Warranty for refurbished machines and one-year International Limited Warranty for new machines, upgradeable to three years. 24/7 technical support and Fujitsu Premium Care Service Plans available.
I have received my system and have an
issue with the packaging/configuration/functionality. Who should I call?Please call 800-FUJITSU to report your issue to the Fujitsu Customer Service team.
I have received my system but have a
technical issue. Who should I call?Please call 800-8FUJITSU
How can I check the status of my order
/ How can I track my order? You will receive an order acknowledgement via email when make the payment via PayPal and an email shipment confirmation when your order ships. In addition, you can check the status of your order anytime by going to www.shopfujitsu.com and clicking on My Account, which will enable you to see the current estimated ship date and track any shipped packages right to your door. Your login name is your email address and the default password is ‘fujitsu’. Please change the password after logging into your account.
How can I get an invoice for my purchase?You can go to www.shopfujitsu.com and login to My Account to print a copy of the invoice. Please note: The invoice will be available only once the order has shipped from the Fujitsu facility. Your login name is your email address and the default password is ‘fujitsu’. Please change the password after logging into your account.
I have a tax exempt certificate. Can I use
it for my purchase from the Fujitsu eBay Store? Fujitsu does not accept tax exemptions on auction transactions.
Can I get an educational discount for my purchase
from the Fujitsu eBay Store?Fujitsu does not offer educational discounts for units sold on eBay. Please call 1-800-FUJITSU to find out about how to get a 5% educational discount on products sold through www.shopfujitsu.com
Can Fujitsu inform me about upcoming products?If you want to be the first to hear about new Fujitsu products, closeouts and special offers, please sign up to receive our email newsletter. Of course, you can unsubscribe at any time and, for your privacy, we do not rent or share your information with anyone. Click here to sign up.
Can I return a computer or accessory once
I have purchased it?Products sold by Fujitsu on eBay are not returnable for credit or refund. What are the Recycling Fees for California Consumers? Under the California Electronic Waste Recycling Act of 2003 (known as SB20), retailers selling certain electronic products (including the Fujitsu Direct Store) must now collect a recycling fee from California consumers at the time of purchase. This fee will automatically be added to the shopping cart when checking out for applicable products being sold to California consumers. This fee is used to foster the development of recycling opportunites and offsetting the cost of properly managing these types of products at the end of their useful lives. Learn more at: www.erecycle.org Fees must be collected on the following types of covered electronic devices measuring (diagonally) more than four inches:
More information regarding which Fujitsu products are subject to the fees is published at http://solutions.us.fujitsu.com/www/content/products/notebooks/ordering.php#recycle. More information about the law and recycling fee program is available at the California Department of Toxic Substances Control Website at http://dtsc.ca.gov/hazardouswaste/CRTs/SB20.html. APPLICABLE TO CONSUMERS AND CORPORATE DIRECT CUSTOMERS WITH CALIFORNIA SHIP TO ADDRESSES. RESELLERS AND RETAILERS SELLING TO CALIFORNIA SHIP TO ADDRESSES ARE RESPONSIBLE FOR COLLECTING THIS FEE. Can my bid be canceled? We reserve the right to cancel any bids, including those made by bidders with low feedback. Also, orders whose ship to address does not match with their confirmed PayPal ship to address will be automatically cancelled. Orders whose ship to address is a P.O. Box will automatically be cancelled. |
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