Battery Exchange Program Overview What LifeBook model do you have? How to find your model number How to find your battery P/N and date code How to find your serial number Frequently Asked Questions CPSC Press Release Check Exchange Status Products Notebooks Tablet PCs Servers Storage Solutions Software Retailing Desktops Accessories

Fujitsu Battery Exchange Program Overview Fujitsu is voluntarily participating in a battery recall program announced by Sony Corporation and the U.S. Consumer Product Safety Commission on October 23, 2006, under which all affected users will receive replacement batteries and the affected batteries must be returned to Fujitsu, all at Fujitsu's expense. Some of the Sony-supplied batteries used in Fujitsu notebook computers manufactured between June 2005 and October 2006 that were sold in the United States qualify for the program, and additionally Fujitsu will replace certain affected batteries that may have been sold in Canada. Collectively, the replacement of affected batteries in the United States and Canada is called the Fujitsu Battery Exchange Program. The covered Sony batteries were sold with several Fujitsu LifeBook® notebook computer models, and were also sold as separate accessories. Fujitsu will replace designated batteries with new batteries, free of charge and including all shipping and handling, whether or not they have actually failed. The issue is confined to the battery itself, and is not related to the computer that uses the battery. Therefore, this program will only replace the potentially affected batteries, not the computers in which the batteries came or were installed. Under terms of the Sony Notebook Battery recall, http://www.cpsc.gov/cpscpub/prerel/prhtml07/07011.html, the United States Consumer Product Safety Commission has advised users to contact each computer manufacturer for instructions respecting continued use of the computer with the existing battery. If your LifeBook computer has an affected battery Fujitsu advises that you use your computer only with the battery pack removed. Shut down your computer, disconnect the AC adapter, and then remove the battery pack. Connect the AC adapter again to use your computer on AC power. If you choose, contrary to the advice of Fujitsu, to continue to use your LifeBook with an affected Sony battery while waiting for a replacement, you can reduce risk by taking the following precautions: Do not use the LifeBook simultaneously on battery power with the AC adapter; disconnect the AC adapter from the computer if using battery power. Operate the computer only on a flat surface, and never on surfaces which retain heat (such as towels, blankets, clothing) or heated surfaces Cease using battery power if temperature exceeds usual heat levels Remove the battery at all other times  Once you receive and install your replacement battery, you may resume normal use of your LifeBook. For additional information on operating your mobile computer on battery power, please refer to the U.S. Consumer Product Safety Commission's website article located at: http://www.cpsc.gov/cpscpub/prerel/prhtml06/06271.html Battery Exchange Program Step 1: What LifeBook model do you have? Affected Batteries in Fujitsu Portable Computers The tables below list the Part Numbers (P/N) and Lot Numbers of the battery packs that are subject to the program. The tables cover all affected batteries, but not all batteries within the range of the Lot Numbers may be affected. Further details will be made available on the respective country/regional websites beginning in late October. If your battery’s P/N and Lot Number are not in the table, your battery is not subject to the program. If you have a battery accessory, please also check its P/N and Lot Number. To identify P/N and Lot Number of your battery, please perform the following steps. 1- Remove the battery pack and check P/N and Lot Number on the battery. For detailed procedures on how to remove the battery and identify P/N and Lot Number, please click the following link. How to identify Battery Pack's P/N and Lot Number 2 - Check whether your P/N and Lot Number are listed in the tables below. LifeBook Model Where do I find? Battery P/N Where do I find? United States Canada Date Code / Lot Number Where do I find? C1320D CP255100-01 5624 – 6511 CP255108-01 5628 – 5Y15 P1510 / P1510D CP229720-01 5701 – 6425 CP229725-01 5704 – 6421 P7120 / P7120D CP234003-01 5Y11 – 6424 CP234019-01 5915 – 6426 Q2010 CP283030-01 6403 – 6412 S7020 / S7020D CP267910-01 5919 – 6407 T4210* CP293420-01 6508 - 6510 Note: Second digit of the Lot Number is one of 1,2,3,4,5,6,7,8,9,X,Y,Z in this order. * A total of thirty-one LifeBook T4210 units were affected in the United States and Canada. These customers have been notified by Fujitsu America, Inc. Batteries included with other models of Fujitsu notebook computers are not affected by this problem, and are not eligible for exchange under this program. Other Fujitsu accessory batteries are not affected by this problem, and are not eligible for exchange under this program. If your computer is not listed above, and if you do not have one of the batteries listed, then please ignore the remainder of this document and any other material regarding the Fujitsu Battery Exchange Program. If you have a matching computer model and battery CP part number, and your date code is within the specified range, then you are eligible to participate in the Fujitsu Battery Exchange Program. If you would like more information about the Fujitsu Battery Exchange Program please read our Frequently asked questions section How to identify your Fujitsu notebook model number Launch the Windows XP System Information tool: Navigate to Start --> All Programs --> Accessories --> System Tools -->System Information, and verify your System Model. Show screenshot of how to launch the system information application   How to identify your Fujitsu notebook serial number The ID or serial number of your computer can be found by locating the system identification sticker on your system unit, as shown in the following image. The sticker will usually be found either on the rear of the system unit, or on the bottom of the unit.   Fujitsu Battery Exchange Program How to identify your Battery Pack's P/N and Lot Number Click here to find out how to identify a Fujitsu LifeBook notebook battery pack's part number and lot number. Fujitsu Battery Exchange Program Frequently Asked Questions (FAQs) Why is Fujitsu replacing some batteries in certain notebook PC models? The U.S. Consumer Product Safety Commission, in a recall program announced on October 23, 2006, has announced that certain Lithium-ion batteries manufactured by Sony Energy Devices Corp. of Japan, including some supplied to Fujitsu and used in LifeBook mobile computers, have the potential to overheat, posing a fire hazard to users. Fujitsu Computer Systems Corporation has agreed to join their Sony battery recall program for customers in the United States, and its subsidiary Fujitsu Canada, Inc. has elected to extend a comparable program voluntarily to customers in Canada. By offering the Fujitsu Battery Exchange Program, both Fujitsu Computer Systems Corporation and Fujitsu Canada, Inc. wish to ensure the safety and satisfaction of our customers, and so we are urging all customers who have products that meet the criteria set forth in the guidelines to register, receive a replacement battery and return the recalled one to us as specified. Are all Fujitsu notebook PC's affected? No, because not all batteries used in Fujitsu notebook PC's are affected. Only those models which were sold with a battery sold to Fujitsu by Sony, and of those only a smaller group which had batteries made by Sony during particular date ranges, are affected. If I have an affected battery, do I need to remove the battery from my Fujitsu notebook PC and run it on AC power? Yes, if at all possible. If your LifeBook notebook has an affected battery Fujitsu advises that you use your computer with the battery pack removed. Shut down your computer, disconnect the AC adapter and then remove the battery pack. Connect the AC adapter again to use your computer. If you choose, contrary to Fujitsu's advice, to continue to use your Sony battery while waiting for a replacement, you can reduce risk by taking the following precautions: Do not use the LifeBook simultaneously on battery power with the AC adapter; disconnect the AC adapter from the computer if using battery power Operate the computer only on a flat surface, and never on surfaces which retain heat (such as towels, blankets, clothing) or heated surfaces Cease using battery power if temperature exceeds usual heat levels Remove the battery at all other times  After you receive and install your replacement battery, you may resume normal use of your LifeBook. I'm confused. Earlier I understood it was still OK to use my Fujitsu notebook PC on an affected Sony battery. What has changed? Previously, we had understood that the affected Sony batteries would not result in any adverse incident when used in Fujitsu computers. However, on October 24, 2006, in Japan, an incident occurred where a Fujitsu notebook PC using a Sony battery of the type recalled in the U.S. suffered a smoking and sparking incident, resulting in minor burns to its user. Therefore, in the interests of customer safety, we now advise against continued use of the affected batteries. Where can I get more information about the use of battery power with my notebook? For additional information on operating mobile computers on battery power, please refer to the U.S. Consumer Product Safety Commission's website article located at: http://www.cpsc.gov/cpscpub/prerel/prhtml06/06271.html. How do I know if my Fujitsu notebook PC qualifies for a free replacement battery under this program? Please refer to the automated exchange program, which can be found at: http://www.computers.us.fujitsu.com/battery/ or call us at 1-800-8FUJITSU. When will the replacement batteries be available? Fujitsu will send your replacement battery when available based upon the information you provide via the website. Batteries will begin to be available from Sony in early November. My notebook PC runs hot. Should I be concerned? Do I need a new battery? Not likely. This is normal. Notebooks will generate heat when used in different applications or when the battery is being charged. As a rule of thumb, the more demanding the application, the more heat that will be generated. If you feel your notebook is excessively hot you should contact our support hotline at 1-800-8FUJITSU for guidance. Which LifeBook models are affected by the Fujitsu Battery Exchange Program? The Fujitsu Battery Exchange Program will only apply to certain batteries installed in the following models shipped in North America: LIFEBOOK P1510, P1510D LIFEBOOK P7120, P7120D LIFEBOOK S7020, S7020D LIFEBOOK C1320D LIFEBOOK Q2010 LIFEBOOK T4210* * A total of thirty-one LifeBook T4210 units were affected in the United States and Canada. These customers have been notified by Fujitsu Computer Systems Corporation. Please note: Only a limited number of each model are affected by the Fujitsu Battery Replacement Program. Specific units have been identified by their manufacturing codes. Also, this program covers the specified Sony-made battery packs only; the LifeBook notebooks themselves will not be replaced. Does my notebook have a Sony-made battery which is eligible for replacement? You need to verify it according to the automated exchange program, which can be found at: http://www.computers.us.fujitsu.com/battery/battery_replacement_info.shtml. In summary, this process entails the following steps: Check the model name of your PC. If it is an affected model, check the P/N and Lot Number of the installed battery pack. As a result of these steps, you will either have an affected P/N and Lot Number, or you will not. In case of an affected P/N and Lot Number: If your P/N and Lot Number are affected, the battery pack is subject to replacement. In case of non-affected P/N or Lot Number: Your battery pack is not eligible for replacement. Can I get my battery or main system replaced? If your battery is eligible for the replacement program, you will be able to replace it. We cannot accept any request to replace the main system. My PC or battery becomes hot. Is that all right? Can Fujitsu check it? In case of battery: The battery may become hot when used. If the battery temperature becomes higher than a certain temperature when charged, it is designed to stop charging temporarily to prevent it from becoming too hot. In case of PC: If you are concerned about your PC running too hot, please contact our Customer Service at 1-800-8FUJITSU Can I borrow an alternate PC until battery replacement is done? No, an alternate cannot be supplied. How do I remove my battery pack? For information on removing the battery pack from your system, refer to the system User’s Guide, or click here. I'm still confused. May I speak to someone about this? Absolutely. Please call us at 1-800-8FUJITSU.

Copyright © 2000-2013 Fujitsu America, Inc. All rights reserved.